Rose Bowl Aquatics Diving  

RBAC Auto-Pay Policy

The following policy is provided by the Rose Bowl Aquatics Center - where all our monthly team payments are processed through.

Policy Guidelines:

  1. The Head Coach will determine if the athlete has been successfully admitted to the team and will identify the specific group being joined. This information will be communicated to the athlete or parents/guardians and the Customer Service team at the RBAC.
  2. All new athletes will be required to set up auto pay at the time of registration. The first registration is required to be done in person or over the phone with a Customer Service Associate.
  3. Non-response to the requirement to set-up auto-pay will result in the athlete’s access card being deactivated and delays in gaining access to the RBAC or offsite practices.
  4. Once auto-pay is established, a monthly deduction will occur on the 1st day of each month and will continue until the RBAC is notified.
  5. Athletes or parents/guardians will receive an email notification, typically the last week of the month for the upcoming month fee. Monthly fee is due on the first (1st) of every month.
  6. Athletes must notify the RBAC staff of any changes in their participation that would result in stopping the auto-pay (i.e. leaving team, injury, long term absence more than 25% days for the same month), a minimum of 15 days in advance. This can be communicated by sending an email to customerservice@rosebowlaquatics.org.
  7. “Holding” spots on teams is only permitted in the event of injury or family/personal emergency or crisis. This will be on a case by case basis.
  8. Late fee charges:
  • If payment is not processed by the 5th of the month, there will be a late fee of $25.00 added to the account.
  • If payment is not processed by the 8th of the month, there will be a late fee of $50.00 added to the account.

 

Steps to enroll in auto-pay in ActiveNet (NEW PARENTS)

  1. Parents/guardians/adult athletes must contact the RBAC Customer Service Team for their first registration to the program, after they have been approved by the Head Coach of the respective program. Please have the email confirmation from the Head Coach available for the Customer Service Associate.
  2. Customer Service Associate will register the participant, collect the fees and set up autopay.
  3. All future monthly fees will be charged to the card on file on the first of each month.
  4. Patrons can edit or make changes to the card on file by login into their ActiveNet account or by calling the Customer Service Associate at (626)564-0330X0 during normal business hours.

 

Steps to enroll in auto-pay in ActiveNet (Current and returning athletes)

 1. All returning athletes, who are not currently enrolled in autopay, need to call the Customer Service Associate at (626)564-0330 X0 during normal business hours to set up autopay. 

2.  Patrons can edit or make changes to the card on file by logging into their ActiveNet account or by calling the Customer Service Associate at (626)564-0330X0 during normal business hours.

3.  All future monthly fees will be charged automatically to the card on file on the first of each month.


Important Contact:

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